Protel is a global hospitality platform that caters to a diverse portfolio of single and multi-property hotel groups. Main features of Protel include Front Office Management, Channel Management, GDS, and Customer Relationship Management.
The mobile features allow for hotel managers to be guest facing and handle maintenance with lost and found tracking, and pre and post stay guest engagement including SMS to early arrived guest for room status updates. Revenue managers are able to deploy multi-properties and with extensive functionality for Yielding and RMS. Agents are able to handle reservations in a centralized office to cater to guest preferences and streamline reservations to all properties.
IT professionals worldwide have expressed appreciation for the agile development, SSO, PCI, GDPR, and espeially Protel I.O enterprise Service Bus where all vendors can subscribe and contribute to the same unique records (e.g. guest profile).
Benefits for hotel members:
Experience, not a start up (14,000 hotels, 90+ countries, 250 employees)
Consider for marketing messaging
Integrations - IO platform, 1000 of integrations incl all major CRM+CRS
US office, US based support
PCI, GDPR, security experts
German quality engineering, develop and deliver on time, working products
7/24 responsive, add first call resolution stat, you call - we fix.
100 team members in three locations that are eager to serve
Customer service commitment, five star service etc.
Proven suitability worldwide
Unwavering focus on our core market, hotels
Schedule further stories on support response and resolution stats
Customized and personal service
Agile business relationships
Flexible transition programs to assist with migrations
Automated data migration options for seamless transitions
French Translation and French Support